RideGauge support

How can we help?

For help with RideGauge, vehicle information, saved deals, or app use, start with the FAQ or email us.

Contact support

Send your question and include enough detail for us to understand what happened. Please do not email passwords or other sensitive information.

FAQ

Do I need a VIN?: No. VIN search decodes the machine through NHTSA vPIC. If you don’t have the plate, switch to year, make, and model — the catalog is live from NHTSA, not a short demo list.
Are comparable listings live?: Fair value, ZIP market, recalls, and owner complaints run live. Nearby comps stay modeled and labeled as such until a listings feed (MarketCheck or similar) is connected. RideGauge does not invent dealer inventory.
Where are Garage deals stored?: On this device only. Saved reports live in your browser. Clearing site data or switching phones removes them. RideGauge does not currently keep garage records on a server.
Does it work for new and used?: Yes. The same Gauge covers new or used motorcycles, ATVs, and UTVs — dealer lots and private-party ads. Walk-away on new machines is often deal terms; on used it is price plus condition.
What does walk-away mean?: A ceiling, not a dare. If the ask sits above it after you have seen the issues, the next comparable will still be there tomorrow. Opening and target sit below that line so you have a plan before the handshake.
How do known issues and recalls work?: Model notes come from the RideGauge engine. Owner complaints and recalls are pulled from NHTSA for that year, make, and model. Model-level campaigns do not confirm the status of a specific VIN — verify before you buy.